Delivery to countries in the European Union after Brexit

From 1 January 2021, following the Brexit transition, customers purchasing goods for delivery to countries in the European Union will be liable for extra charges. But don’t worry we’re here to help!

Helping you receive your craft package at no extra cost

To prevent you incurring any extra costs, we’re limiting individual orders to €150. Orders under €150 will arrive Delivered Duty Paid (DDP) with Hermes. This means there are no additional charges for VAT or duties once your order is placed. Yippee!

We'll handle all the additional charges for you, so you can look forward to your crafting goodies without having to worry about any extra costs. Phew!

I want to place an order for more than €150, what do I do?

If your order total is more than €150, you’ll see a message during the checkout process, and you’ll need to remove some items from your basket before you can continue.

You can always place a second (or even third!) order for any additional items, as long as the individual order totals are under €150. Easy peasy.

How can I ensure the same dye lot if I split my yarn order into 2?

Just get in touch with our Smiles team within 30 minutes of placing your order. It’s best to call us on (+44) 1409 404010 or use our live chat service, between the hours of  09:00 and 18:00 GMT Monday - Friday. Unfortunately, we can’t guarantee we’ll be able to check your dye lots in time if you contact us via email.

Can you combine postage if I place multiple orders?

We’re unable to combine postage, and you'll need to pay for each order that doesn't qualify for free shipping.

You can check our delivery rates here: https://www.lovecrafts.com/delivery.html

I am happy to pay the extra charges, why can’t I place an order over €150?

Unfortunately, right now we don’t have the option to take orders over €150. We are hoping to review this at a later date, to make the process as easy as possible!