I just published a new pattern, why does only one of the photos appear onsite?

Rest assured, this is totally normal. The main image is instantly sent to our website at the point the pattern is published, the remaining images are sent at a slower rate in the system and will take up to 30 mins to show up on the website. This is just due to the way we manage site content.

I have a pattern which is both knitting and crochet. Is it possible to upload a multi-craft pattern?

Yes! You can tag a pattern’s craft as being both knitting and crochet, in turn, with the drop down options that appear in the Craft field, when you are uploading the pattern in your Designers account.

How long does it take from my pattern being Approved to it being Published onsite?

Approved content will be published live onsite every hour. So it should take no longer than 1 hour from the point you get the “approved” notification email for the pattern to be automatically published. However if your pattern doesn’t appear within this time period – please check that you have entered PayPal account details to your Designer account, as we are automatically unable to Publish patterns to an account with no billing details.

My Patterns say “published” but I can’t find them on site!

After you have had the notification email, saying that your pattern has been published onsite, It can still take a further 24hrs for it to be “searchable” on the website, or appear in relevant categories.

Rest assured it is there though! and if you follow the direct link to the pattern that you got in the email that confirmed it was published, you’ll be able to see it’s pattern webpage instantly. This link can be shared with your followers straight away. After the additional 24hrs has passed, customers will be able to navigate to your pattern by searching for its name in the site search bar, it will also appear in it’s relevant categories after this point.

How do I update one of my existing pattern’s PDFs?

You can update your pattern PDFs by logging into your designer account, then following these steps:

• Click on ‘My Patterns’ to the top left of your account dashboard
• Then click on the pattern that you want to edit
• Scroll to the bottom of the page this takes you to, and click “edit” again
• Then this will take you to a page where you can update a new PDF for the pattern in question

I’ve edited and republished my pattern, how can my customers get it?

As as soon as you update your pattern with a new PDF, it will be automatically available in the digital pattern library of customers who have previously bought it. Please add a note on the first page of the PDF and in the pattern description with the date and which part of the pattern has been updated.

Can I upload different PDFs, for different language versions of my pattern?

You can only upload one PDF file per pattern, so please upload one multi-language PDF.

We find it can also be useful for customers if you add to your onsite pattern description which pages apply to which language, e.g. “Pages 1-5 English, Pages 6-11 Spanish” to help customers know which part to print. Read more here.

Help, I can’t sign in / access my Designers account!

It happens! If you’re having trouble getting into your account, firstly check to see if you have multiple browsers open which are signed into LoveCrafts.com. If you are a customer with us as well, your customer login is the same as your designer account login. Sign out of any other browsers, clear your cache, and try and sign into your Designer account again.

If this doesn’t solve the problem, shoot us an email with a screenshot of the error message you are seeing and we’ll get on it.

How can I increase my pattern sales?

Check out this handy article with some great tips!

When a customer isn’t happy, am I responsible for issuing refunds for my patterns?

In the unlikely occasion that a customer is not satisfied with a pattern, due to a problem with the way the PDF is written, we will issue them a refund for you and take the cost out of your next monthly payment.

Who will deal with pattern queries?

Our expert Smiles team will deal with all questions about patterns from your customers for you. They will get in touch with individual designers only if it’s required.

Can I get yarn support from LoveCrafts for developing a pattern?

If you would like to use one of our own brands (Paintbox Yarns, Valley Yarns, Debbie Bliss, MillaMia) in your  designs, we may be able to provide you with yarn support.  Just drop us an email to sociallk@lovecrafts.com with the details and we'll see what we can do.

If it’s something we can support with, we’ll then send over a code to buy the materials on LoveCrafts.com. For yarn support on new designs we ask for your pattern to be exclusively available on our site for its first two months to make it a win-win!

Please note that we won’t be able to promote yarn supported designs if they don’t pass site approval or if the PDF or photography isn’t the right quality

Where is my money for my pattern sales?

Designers are paid a month in arrears for their pattern sales, on the 25th of the month or the next working day. E.g. for sales you made over the month of June, you will receive payment on (or around) the 25th July. This payment is made direct to your PayPal account. You will receive an invoice for these sales, normally the day before the payment, on or around 24th of the month.

It is vitally important that you make sure both your email contact address (where invoices will be sent) and your PayPal email address (the account to which your money will go) are kept up to date in your Designers account, so that you can be paid successfully.

It’s several days past the 25th, why is my money still not in my account?

If your pattern sales payment hasn’t arrived, please follow these steps:

• Check your Sales & Downloads dashboard in your Designers account, are you due sales payment this month? Please remember that payments are made a month in arrears and you should have received an invoice from us if you are due to be paid at this time.
• Check your PayPal account – has it become inactive? If so contact PayPal to reactivate it. Rest assured that any bounced payments that haven’t been able to get through from us to your account will be automatically paid the following month, along with any sales you may have made that next month too.
• If your PayPal account looks active and you have no trouble logging in; sign into your Designers account and make sure that the PayPal account address listed there is the same as the one you are using, and expecting the sales in. If not, please update your address and check the PayPal account that your Designers account lists – you should find your sales there. Rest assured that we won’t have been able to process Payment to an inactive or closed account, but if you can’t remember your account logins, you will need to contact PayPal.

If you have followed these steps, you have made sales and are due money, and your PayPal account listed in your Designers account area is correct – please email us.